We stand behind our service with a clear and fair refund policy to ensure your complete satisfaction.
At CARFAXHUB, we are committed to providing accurate and comprehensive vehicle history reports. If you're not completely satisfied with your purchase, we offer a hassle-free refund within 30 days.
We offer full refunds under the following conditions within 30 days of purchase.
If we cannot provide a CARFAX® report for your VIN due to data unavailability, you receive an immediate full refund. No questions asked.
If you experience technical issues accessing your report due to our system error, we'll provide a full refund or free replacement.
Accidentally purchased the same report twice? We'll refund the duplicate charge immediately upon verification.
Not happy with your report quality or completeness? Contact us within 7 days and we'll review your case for a potential refund.
Please note these situations where refunds cannot be issued.
Reports that were successfully generated, delivered, and accessed are non-refundable unless they qualify under our satisfaction guarantee.
Simple change of mind after receiving a complete and accurate report does not qualify for a refund.
Refund requests submitted more than 30 days after purchase cannot be processed, except under exceptional circumstances.
Follow these simple steps to request your refund. We make the process quick and easy.
Email us at office@carfaxhub.com with your order details and reason for the refund request.
Include your transaction ID, VIN number, purchase date, and a detailed explanation of the issue you experienced.
We'll review your request within 1-2 business days and process eligible refunds within 3-5 business days.
Here's what to expect when you request a refund from CARFAXHUB.
Our customer support team is available 24/7 to assist you with any refund questions or concerns.